By Arthur D · Published 31 August 2026 | Updated 6 September 2026
PlayOne Casino scores 81 out of 100. Its position against the other operators appears in the comparison of casinos licensed in Belgium. It is the most careful of the the operators audited so far on identification and on the deadlines it sets itself. It loses points on a little-known clause that seriously restricts a player’s right to dispute, and on what it leaves unsaid about game fairness.
This is the third audit published, after Fortuna Casino and Oria Casino. And the first that does not belong to the same structure as the two previous ones.
How I checked this operator
On 29 August 2026 I consulted the Gaming Commission’s licence register, then four public documents on playone.be: the terms of use, the privacy policy, the responsible gaming page and the FAQ, which runs to more than fifty entries and is more detailed than the sector average.
I did not open an account and did not gamble with real money. Every finding can be checked from the same sources, without registering.
The grid is the same for everyone, and you can set it against the findings on other operators across all of my audits.
What the official register shows
PlayOne is operated by SPRL ROYAL SAINT-JOSSE, registered with the Belgian Crossroads Bank for Enterprises under number 0860.047.530, with its seat at chaussée de Fleurus 347, 6060 Gilly.
The decision dates from 10 November 2021 and publication from the following day. That single day gap signals a first grant rather than a renewal. The licence runs to 28 May 2030.
The land based anchor for this B+ licence is the Versailles Casino. That name is worth noting, because it also identifies an online casino brand on the licensed Belgian market. I return to it below.
A company structure that is explained, which is rare
PlayOne’s terms identify two companies and set out what each does, which did not go without saying after reading those of two other operators.
- SRL LOR INVEST, holder of a class E licence, owns the technical platform. An E licence covers the supply and maintenance of gaming devices, not their commercial operation.
- SA ROYAL SAINT-JOSSE, holder of licence B+12848, is responsible for the games offered.
This split is entirely regular, and seeing it written down is a positive: the player knows who does what. Hosting is also named, with the provider, the data centre and its address, where other operators settle for “our hosting providers”.
Two details that do not match
The Commission’s register and the privacy policy name a SPRL Royal Saint-Josse. The terms speak of an SA. The company number is identical in both cases, so it is indeed the same company, but the legal form differs from one document to the next.
More curious still: the frequently asked questions state that winnings are transferred by SONIC S.A., presented as the company operating PlayOne. It appears nowhere in the terms and conditions. It does, however, appear in the Belgian Gaming Commission register, where it holds two B+ licences: those of Versailles Casino and Wellington. And Versailles Casino is precisely PlayOne’s physical anchor venue.
The detail is not trivial: that is the label the player will see on their bank statement. No document on the site lets them make the connection. The register does, but only if you know it exists and think to look up the name of a company whose role you do not know.
Withdrawals, this operator’s strong point
PlayOne commits to figures, and to the most generous recorded so far.
| Condition | What is stated |
|---|---|
| Request processing | Within 24 working hours |
| Arrival in the account | Often instant, up to 48 working hours depending on the bank |
| Cap per withdrawal | €5,000 |
| Fees | None on the operator’s side |
| Minimum deposit | €5, whatever the method |
Separating the processing of a request from the bank transfer is a distinction no other operator audited makes. I have gathered Belgian casinos with instant withdrawals, with the page they come from.
One detail I have seen at no other Belgian operator: after two successive €5,000 withdrawals, a temporary weekly cap of the same amount may apply, under anti money laundering rules. It is an unpleasant thing to announce, and a useful thing to know before winning a large sum.
The payment range is also the widest of the three audits: Bancontact in three forms, Visa and Mastercard Debit, Apple Pay, Skrill, Neteller, Paysafecard, Neosurf, Rapid Transfer and Brite. No deposit fees on the operator’s side.
One point remains undocumented: nothing states what happens if a withdrawal is refused or held during a check, nor within what time a further document must be supplied.
The clause that costs the most points
Article 18.3 of the terms organises complaints, and it contains both the best and the least good of this audit.
The best: PlayOne undertakes to handle any complaint within 72 working hours, with a further 72 hours if a check with the game provider is needed. Only one other audited operator publishes a reply time, and it is four times longer.
The least good: the complaint must be filed within seven days of the incident. After that, the text states it will not be taken into consideration.
Seven days is short. A player who spots an anomaly on a monthly bank statement, or who is away for a fortnight, is time-barred. Fortuna, Oria and Golden Palace impose no such deadline; BeCasino imposes one of fourteen days.
The clause then refers to the Gaming Commission, with its postal address. But unlike the two other audited operators, it does not give the regulator’s email address and does not mention the option of having a complaint forwarded.
Three brands, three anchors that overlap
The register shows that PlayOne’s licence rests on the Versailles Casino. Yet Versailles is also the name of a licensed Belgian online casino, under a separate licence.
This is not an isolated case: several venue names recur as anchors for different online brands. Fortuna anchors on a Golden Palace venue, Oria too, and Golden Palace also runs its own site. The register shows several venue names recurring as anchors for different online brands.
Nothing irregular: Belgian law requires a B+ licence to be attached to an existing physical venue, and nothing prevents one venue from supporting several. But the number of brands visible online exceeds the number of genuinely distinct groups, and anyone comparing fifteen sites is not comparing fifteen companies.
Security and data
Data handling is correct without being exemplary.
- Data is stored in Belgium, and the hosting provider is named along with its data centre.
- The retention period is stated: ten years for the copy of the identity document, counted from the player’s last activity.
- Full contact details for the Data Protection Authority are provided.
Two reservations. The data protection officer exists and has a dedicated address, but is not named and no phone number is given: that is the regulatory minimum, where other Belgian operators go further. And the list of third parties receiving the data is supplied only on request, which forces the player to write in to find out who their information goes to.
Information about the games
The terms state that outcomes are produced by tested and certified random number generators, that payout rates are supervised and that audits are carried out by independent auditors.
What I assess here are PlayOne’s choices, not its suppliers’. Game certification belongs to the studios that build them, and no Belgian operator publishes those reports because they do not belong to it.
PlayOne does, however, make its offer viewable before sign-up: identifiable suppliers, accessible return to player and paytable, demo mode with the same probabilities as real money play. That is what lets a player judge before committing anything, and that is what this criterion measures.
Responsible gaming
This is the criterion where PlayOne differs most clearly from the operator I audited yesterday.
An activated self-exclusion cannot be lifted before its end date. The terms and the FAQ both say so, without ambiguity. That is what a protection tool should do: if it can be undone in one click, it protects nothing. That is not the norm. At Oria, self-exclusion is undone in one click. At BeCasino, the page simply does not say whether it can be lifted.
The account also offers a real-time dashboard of spending and session time, stake and duration limits, automatic breaks, a personalised warning message, and a self-assessment test of gambling behaviour. That last tool is uncommon.
The legal cap of €200 per week is explained, along with the increase procedure: the request goes through the Gaming Commission, which checks eligibility with the National Bank. Few operators set out that mechanism.
The national exclusion register is mentioned and support services are linked. The full framework is set out on my responsible gambling page.
One clause to know before opening an account
After twelve months of uninterrupted inactivity, PlayOne reserves the right to suspend or close the account, without notice or compensation. That is the shortest period among the three operators audited, and the text provides for no prior warning.
The FAQ does advise withdrawing your balance before closing an account, which is useful counsel but leaves the forgotten-balance question open.
The score in detail, criterion by criterion
| Criterion | What weighed | Score |
|---|---|---|
| Licensing and regulation | Number displayed in the footer and the terms, company roles explained, hosting named. Divergent legal form and a company cited only in the FAQ. | 22/25 |
| Withdrawals and payments | 24 working hours, €5,000 per transaction, no fees, widest payment range. Temporary weekly cap explained. Nothing on a refused withdrawal. | 13/15 |
| Security and data | Storage in Belgium, hosting and data centre named, retention stated. Officer not named, list of third parties on request only. | 13/15 |
| Complaints and recourse | The only operator committing to a reply time, 72 working hours. But a seven day time bar, referral to the Commission without an email address, no phone, no hours. | 9/15 |
| Information about the games | Suppliers, return to player and paytable viewable before sign-up. Demo mode with the same probabilities as real money play. | 10/10 |
| Terms transparency | Detailed, structured terms. Closure possible after twelve months without notice, and identity divergences between documents. | 6/10 |
| Responsible gambling | Irreversible self-exclusion, self-assessment test, increase procedure explained. | 8/10 |
| Total | Excellent tier, 80 points and above | 81/100 |
The weighting of each criterion appears on my methodology page.
Who this casino suits, and who it does not
It suits you if you want a fast, fee-free withdrawal with a comfortable cap, if the range of payment methods matters, and if you value a self-exclusion that actually holds once activated.
It does not suit you if you play only occasionally: twelve months of inactivity is enough for the account to be closed. Nor if you want to be able to dispute a transaction after the fact, the seven day window being the narrowest, tied with one other operator. Nor if you need support reachable by phone.
My verdict
PlayOne is one of the most careful operators on the ground of identification. Licence number displayed where it should be, company roles explained, hosting named down to the data centre, a stated commitment on how fast a complaint gets handled. On those points it does better than its competitors.
That is exactly what makes the seven day clause so regrettable. An operator that takes the trouble to commit to 72 hours for a reply does not need to protect itself with so short a time bar. It gains nothing from it and costs the player precisely when they need it most.
With that score, PlayOne becomes the highest rated of the operators I have examined. The full ranking and what makes an online casino reliable appear on my dedicated page.
Arthur D, author of the CasinAudit audits
Frequently asked questions
Is PlayOne licensed in Belgium?
Yes. Licence B+12848 appears in the Gaming Commission register, in the name of SPRL Royal Saint-Josse, and runs to 28 May 2030.
How long does a withdrawal take at PlayOne?
Twenty-four working hours for processing. The payment is then often instant, and may take up to 48 working hours depending on your bank. The cap is €5,000 per withdrawal, with no fees on the operator’s side.
How long do I have to dispute a transaction?
Seven days after the incident. After that, the terms state the complaint will not be taken into consideration. It is the narrowest window recorded among the operators audited.
Can I cancel a self-exclusion at PlayOne?
No, not before it ends. Once activated, it runs until the reactivation date you chose. That is what a protection tool should do.
What happens if I stop using my account?
It may be closed after twelve months of inactivity, without notice or compensation under the terms. Remember to withdraw your balance before a long absence.
Is there a welcome bonus at PlayOne?
No, and that is normal. Belgian law prohibits welcome bonuses, deposit bonuses and free spins designed to attract new players. No licensed operator offers them.
Sources and limits of this audit
- B+ licence register of the Belgian Gaming Commission
- Terms of use of playone.be
- Privacy policy of playone.be
- Deposits and withdrawals section of the playone.be FAQ
- Responsible gaming page of playone.be
- Belgian gambling act of 7 May 1999 (published in French and Dutch only)
- Royal decree of 20 July 2022 on deposit limits (published in French and Dutch only)
- Data Protection Authority
Documents consulted on 6 September 2026.
This audit does not tell you whether PlayOne pays out quickly in practice. It records what the operator commits to. I do not open accounts and I do not gamble with real money.
Nor does it judge game quality or the playing experience. And it reflects one specific moment: terms change, and the date at the top prevails.
If something looks out of date or inaccurate, write to me with something that establishes it. Verifiable corrections are applied quickly and flagged.
Three years in iGaming, focused on licensed casinos in Belgium. I write every CasinAudit page myself and check each figure against an official source.